Websites · Support after launch
Support after your website launches, so you are not left alone with a problem after handover
A website is not a project that ends at handover. I stay on the phone for small fixes, new pages and the moments when something suddenly stops working.
Does any of this sound familiar?
- Your site was handed over and since then nobody has looked after it.
- You want to add one page or change a form and don't know who to turn to.
- Something stopped working, and the person who built the site doesn't answer.
- You have put off small fixes for months because it is "not worth asking someone".
- You want to develop the site along with your business, but you have no regular person to look after it.
Small things put off for months usually come back as a bigger problem. A regular contact person solves that.
What it is
What support after launch is
It is the assurance that after handover you have someone to turn to. You report an issue and I deal with it: I fix a text, add a page, repair a bug or explain how to do something. You don't look for a new contractor every time.
A business changes, so the site should too. New services appear, prices change, a new feature is needed. I help develop the site in stages, together with your business, instead of waiting until it becomes outdated.
I can also look after a site I didn't build. I start with a short review to know what to expect, and I honestly tell you whether anything needs repairing before I propose further cooperation.
What you gain
What you gain from support
You know who to call
One familiar person who knows your site, instead of looking for help from scratch every time.
Small things done
Fixes that used to wait for months are done as they come up and don't pile up.
The site grows with the business
We add new services and features when you need them, without building everything from scratch.
Peace of mind if it breaks
When something stops working, you know who will deal with it, and you don't lose time searching.
Example
What it looks like in practice
Without support
With supportAn illustrative example, based on situations I often meet in small businesses.
Step by step
What it looks like from your side
- 1
Report
Your part: messageYou write or call to say what needs changing or what isn't working. A plain description in your own words is enough.
- 2
Agreeing the scope
Your part: approvalI tell you what needs doing, how long it will take and whether it needs a separate quote.
- 3
Doing the work
Your part: nothing to doI make the fix or add the new feature, checking it first on my side.
- 4
Confirmation
Your part: checkI let you know it is done and show what changed. If needed, I correct it again.
What you get
What you get
- A regular contact person for your website
- Small fixes to texts, photos and layout
- Help when something on the site stops working
- New pages and features added in stages
- A short review of the site when I take over its care
- Clearly agreed rules of cooperation and billing
“I don't disappear after handover. A website is meant to work for years, which means someone has to look after it, and I want that to be someone you know.”
Who support after launch is for
- Businesses left with nobody to look after the site after handover
- Owners who now and then need a small fix or a new page
- Companies that want to develop the site gradually, together with the business
- People who inherited a website from someone who stopped responding
Frequently asked questions
What does support after launch include?
It includes small fixes to content and appearance, help when something stops working, answers to questions about running the site, and adding new pages and features. We agree the scope in advance, so you know what is included and what needs a separate quote.
Does the website have to be one that you built?
No. I can take over a site made by someone else. First I do a short review to see what state it is in and whether there are any urgent problems, and then I tell you plainly what is worth doing and what I can take on.
How quickly do you respond to requests?
I don't name specific hours up front, because it depends on what we agree and the kind of issue. We set the rules when we begin working together, and I stick to them. I treat urgent failures as a priority, and I do smaller fixes by the agreed date.
Is support paid separately?
Yes, support after handover is a separate service. You can order single tasks or agree an ongoing arrangement. I prefer clear rules to surprises, so with the quote I itemise what you pay for and when.
See also
What else makes a website sell
Free consultation
Let's talk about your business
A no-obligation chat: I'll tell you what will really bring you more customers and what it costs. I reply within 24 hours.
