AI for business · Custom GPT / assistants
A custom AI assistant for your business, that knows your offer and procedures
I build an AI assistant for your company that knows your offer, price list and procedures. Your team gets quick answers, and you don't have to be on the phone for every question.
Do any of these sound familiar?
- Employees keep asking you the same things: price, rules, procedure.
- A new person takes several weeks to settle in, because knowledge lives only in the heads of a few people.
- Customers ask about things that are in your offer, but nobody has time to answer.
- The price list and terms are in several files and the right one is hard to find.
- When someone is on holiday, part of the company grinds to a halt.
That knowledge exists, it's just scattered. An assistant lets you reach it with one question.
What it is
What a custom AI assistant is
It's an AI tool trained on your company's materials: the offer, price list, terms, instructions and typical questions. An employee asks it in everyday language, for example about return conditions or the scope of a service, and the assistant answers based on your documents.
It differs from ordinary ChatGPT in that it doesn't guess from general knowledge. I set it up to stick to your materials and to admit when it doesn't know something. In that case it points to the person who knows the answer.
We start with an assistant for the team, because it's the simplest and safest option. If it works, we can consider an assistant for customers on your website. You decide what knowledge you give it. That way you can calmly check whether the solution makes sense before you make it available to customers.
What you gain
What you gain from an AI assistant
Faster answers in the team
Instead of searching through files or asking the boss, an employee asks a question and gets an answer based on your materials.
Easier onboarding of new people
A new employee has company knowledge at hand and doesn't have to pull someone away from work every time.
Knowledge doesn't sit in one head
Information about the offer and procedures is gathered in one place, even when a key person is away.
Answers stick to the facts
The assistant relies on your documents and admits when it doesn't know something, instead of guessing.
Example
What it looks like in practice
Before the assistant
After the assistantAn illustrative example based on situations I often see in small businesses.
Step by step
What it looks like from your side
- 1
We gather the materials
Your part: filesYou give me the offer, price list, terms and typical questions. Together we decide what goes into the assistant.
- 2
I build the assistant
Your part: approvalI set it up to rely on your materials and to say when it doesn't know something.
- 3
We test it together
Your part: a few questionsWe ask it the real questions customers and employees ask. I fix the answers that aren't good.
- 4
Launch in the team
Your part: team attendanceI show the team how to use it, and leave short instructions and a way to update its knowledge.
What you get
What you get
- An AI assistant trained on your company's materials
- Settings that make it stick to your documents
- A test on real customer and employee questions
- Short user instructions for the team
- A description of how to add and change the assistant's knowledge
- Rules on what data not to put into the assistant
“An assistant is only as good as the materials you give it. That's why we check together what goes in, and test it on real questions before the team starts using it.”
Who a custom AI assistant is for
- Companies where the same customer or employee questions come back every day
- Teams where knowledge of the offer and procedures sits in the heads of a few people
- Owners who want to bring new employees up to speed faster
- Companies with a complex price list or catalogue where things are hard to find
Frequently asked questions
What is a custom AI assistant for a business?
It's an AI tool that gets a description of your offer, price list, procedures and answers to typical questions from you, and then helps answer based on them. It can be an assistant for your team or for customers on your website. It always answers from your materials, not from general knowledge.
Can the assistant be wrong?
Yes, no AI is infallible. That's why I set it up to rely only on your documents, and to say so plainly and point to a person when it doesn't know something. At the start it's also worth checking its answers and improving the materials it works from.
Where does the assistant get its knowledge about my company?
From the materials you give me: a description of the offer, price list, terms, frequent questions, instructions. Together we decide what goes in and what doesn't. Sensitive data, such as customer documents, we usually leave out of the assistant so as not to put the company at risk. You can update the materials at any time.
Can the assistant work on my website?
Yes, but that's a separate decision. An assistant for your team is simpler and safer to begin with. If you want an assistant for customers on your website, I take care of that too and set it up to answer only within your offer. That decision is yours.
See also
What else AI can do for you
Free consultation
Let's talk about your business
A no-obligation chat: I'll tell you what will really bring you more customers and what it costs. I reply within 24 hours.
